INVITA win coveted Team Excellence Awards in Egypt
Commitment to customer service and staff training drives growth
HDI-MEA, the world's largest membership association for IT service and support professionals, has recently announced the winners of the coveted Team Excellence Awards, which honour support organizations that have achieved the highest standards of customer service, during a ceremony held at the second annual HDI-MEA Conference and Expo currently which recently took place in Cairo.
The industry prizes, awarded to INVITA, a Business Process Outsourcing (BPO) company owned by the Bank of Bahrain and Kuwait (BBK), recognise the contribution of the companies to the enhancement of the call centre, outsourcing and IT service management industries through their commitment to customer service and skills training.
The Award also aims to improve the quality of IT service and support worldwide, by encouraging organisations to focus equally on customer service and technical support skills. The most recent HDI Practices and Salary Survey reports that ‘soft’ skills, such as effective listening and communication, are the most coveted skills for a support professional, with 98 percent of respondents viewing them as very important.
Outsourcing provider INVITA secured the External Team Excellence Award, for its efforts in consistently achieving high ratings on all measures of customer service. A team of 65 staff, managing more than 45,000 calls per month, has created a first-class outsourcing partner in the region.
Speaking at the award ceremony, Mr. Nabeel Mustafa, Invita - Client Relations Manager, said “We feel proud to receive such acknowledgment from HDI in recognition of our efforts in providing Bahrain the best call center services in the region. We will focus on providing our clients the best services provided by skilled local resource and using the latest technology and infrastructure”