Invita is dedicated to embracing progressive and innovative technological Contact Center solutions and can seamlessly integrate these into your business operations. In order to deliver outstanding IT solutions, we unite our broad process knowledge with our extensive technological expertise to ensure we recommend and deliver only the latest technology and process solutions. Thus we are able to satisfy even the most sophisticated need of our customers with our industry best solutions. Our systems meet all international standards and practices.
Our IT solutions can be provided as part of a complete package or as a stand alone service to those clients wishing to manage their own Contact Center processes. Our standard solutions, if required can be further customised to be molded around the specific requirements of the client, by our in-house IT department. The team works closely with clients to develop these solutions without the involvement of other third parties, ensuring data privacy & confidentiality standards are maintained. Our experts thrive on a challenge and are receptive to developing innovative solutions to meet any specific client requirements. In fact, Invita’s technology can be designed and modified to fit any size or type of business. In particular, Invita specialises in;
• Automated IVRs
• Mobile/SMS Banking
• Video IVRs
• Survey Systems
• Order Delivery
For their BPO services, Invita proudly uses CosmoCom technology. CosmoCom's unified, all-IP Contact Center suite enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements. Our clients can be confident with a platform, field-proven in the most highly-demanding environments, including many of the largest telecom networks in the world.
Invita’s technology enables our clients to quickly respond to unpredictable and complex business challenges with highly customer centric contact solutions. We empower users to quickly learn the intuitive interfaces, enabling easy day-to-day operations as well as maintaining low cost ongoing support.
The result is an increase in business agility and optimisation of your operations enabling you to grow services revenue and customer loyalty with the most selected Hosted Contact Centre services platform in the world.
It almost goes without saying that, like its BPO services, Invita's technology can be designed and modified to fit any size or type of business.